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Terms & Conditions

Vegan Food UK

TERMS & CONDITIONS

OVERVIEW

This website is operated by Vegan Food UK . Throughout the site, the terms “we”, “us” and “our” refer to Vegan Food UK . Vegan Food UK offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service.

 

Our store is hosted on Woo Commerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

PAYMENT OPTIONS

  • Paypal

POSTAL SERVICE

Our parcels are sent with Royal Mail using a signed for service, apart from our ‘activism cards’ which are sent as normal post.

As soon as order is received we endeavour to send parcel within 2-3 working days via second class mail.

We currently do not deliver parcels outside of the UK.

Please note that Royal Mail do not class an item as lost until 15 working days have passed, so please allow this time before contacting us about your order

Over the Christmas period parcels may take longer than the stated delivery time due to Royal Mail backlog.

We cannot pass individual delivery messages/requests onto Royal Mail relating to your parcel delivery.

Orders will be dispatched Monday – Friday only (excluding UK Bank Holidays)

If a delivery attempt is made and you fail to rearrange or collect your item from the sorting office (Royal Mail) and its subsequently returned to us, you will be responsible for paying postage for your order(s) to be resent to you. If your order hasn’t arrived you must contact us after 15 days to let us know.

It is your responsibility to ensure that the delivery address you provide for any order you place is correct. If you provide the wrong address at checkout you remain liable for this. If the parcel is returned to us, you will be responsible for paying postage again. If you provide an incorrect delivery address, your order(s) will not be sent and refunds will not be issued until the parcel is returned back to our Distribution Centre.

CONTACT AND RETURNS

Our Customer Service Team are available weekdays UK time 9.30am-2.30pm by e-mail at vfooduk@gmail.com or by phone on 07955 759280

Our Returns Policy can be found here. Please note that we do not offer exchanges. We are also unable to edit an order once payment has been processed.

Refunds are not applicable to downloadable products where the system shows you have downloaded your item. Each downloadable order allows you 1 download per item, please ensure that you save your product to your PC/laptop to print off when required. You will need a PDF Viewer to open your item.

 

VEGAN FOOD UK

PRIVACY & DISCLOSURES

This privacy policy sets out how Vegan Food UK uses and protects any information that you give Vegan Food UK when you use this website.

Vegan Food UK is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Vegan Food UK may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 5 April 2018.

WHAT WE COLLECT

We may collect the following information:

  • name
  • email address
  • address

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information simply to reply to website enquiries or fulfill your order, or to send occasional newsletters.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. We are also not liable for and take any responsibility for any information on an externally linked site from our website. You should exercise caution and look at the privacy statement applicable to the website in question.

 

COMMENTS AND FEEDBACK

If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

CONTROLLING YOUR PERSONAL INFORMATION

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please first email us at vfooduk@gmail.com with your request.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.